Customer Service Outsourcing

Customer Service Managed, Delivered & Executed – Intelligently

Companies who put customer service first win – but putting that into action isn’t always easy. In today’s world, customers can interact with your brand through several channels: social media, chat, in-app messaging, forums, customer reviews, email, and even the old-fashioned phone. You need to deliver an exceptional experience, in the fastest way possible, in all channels. Customer service is a critical function that you need to get right – even if it’s not your core competency.

Outsourcing customer support to experts can increase customer satisfaction, lower costs, and reduce the headaches associated with staffing a fully operational contact center. Goodbay understands that your company’s brand is on the line – and that it’s important to partner with an intelligent and experience outsourcing provider.

Our Customer Service Solutions

Whether your customers are looking for sales support, technology assistance or are interested in making a purchase, all of our team members are trained to deliver the type of unbeatable customer experience across all channels that they simply won’t be able to find anywhere else.

Inbound Customer Support

Goodbay serves inbound customers through three main channels: voice, email and live chat. We have a rock-solid foundation of success supporting digital disruptors, big box retailers, entertainment giants and leading brands all over the world. We have the scalability and flexibility to deliver premium service to the most demanding customers.

Omni-Channel Support

No other outsourced provider can match our reach across voice, live chat, email, Facebook, Twitter, Reddit, product review pages, and App Store support channels.

Multilingual Support

Goodbay helps companies support customers across the globe – in a variety of languages. We offer multilingual services over phone, email and chat channels. Our solutions are designed to scale with your business as you expand internationally. Our native language experts ensure you are connected with your customers no matter where they live.

Pre-Sales Support

Experienced agents, intelligent engagement, and proactive customer care are all active ingredients in our Pre-Sales Support offering. We increase customer conversions and cross sell; offer dynamic price and promotion matching; and reduce your abandoned cart rates.

Work-From-Home Support (WFH):

Maintain high CSAT and productivity with our Work-From-Home staffing solutions. Our WFH teams allow you to tap into top talent and flexible staffing 24/7/365. They also provide an extra layer of protection when it comes to business disruptions and other unexpected challenges.

To discuss a potential outsourcing partnership, call us at 1-800-538-6345

Other Services We Offer

We’re also able to handle issues like:

  • Billing / Payment Processing
  • Customer Service
  • Warranty and Return Support
  • Frequently Asked Questions
  • Account management
  • How to and How Do I’s
  • Technical Support

Based on all of the above, you’ll be able to do more than just offer your customers a rich, rewarding experience at any and all touch points on their journey. You’ll have the CX structure you need to transform your business in all the right ways, both guaranteeing a new level of scalability and flexibility as you grow and turning customers into passionate advocates for your brand at the exact same time.

With unique quality and training services that can be custom built to meet your needs, you finally have access to one of the best opportunities to position your brand for success over the next decade and beyond.

If you’d like to find out more information about our customer experience support services, or if you have any additional questions you’d like to see answered, please don’t delay – contact Goodbay Technologies today.