Customer Service Outsourcing

We provide flexible omni-channel support that will delight your customers

The customer experience is just as important as it ever was – but these days, it’s also growing increasingly fractured. People aren’t interacting with your business only via your website or over the phone. You’ve got smartphones and tablets to think about. Email, chat, apps, voice searches, social media – the list goes on and on. Regardless of how your customers choose to interact with your business, you need to deliver them the exceptional experience they demand in the fastest way possible. Now, thanks to Goodbay Technologies and our decades of combined experience in all things CX, you’re finally in an ideal position to do precisely that.

Strong Inbound Call Center Support is the foundation of your company’s brand.
Omni-Channel Support – When and where your customers demand
Engage with shoppers to help convert them to paying customers

Our Customer Experience Services

Whether your customers are looking for sales support, technology assistance or are interested in making a purchase, all of our team members are trained to deliver the type of unbeatable customer experience across all channels that they simply won’t be able to find anywhere else. We’ll be able to handle issues like:

  • Billing / Payment Processing
  • Customer Service
  • Warranty and Return Support
  • Frequently Asked Questions
  • Pre and Post-Sales Support
  • Account management
  • How to and How Do I’s
  • Technical Support

Based on all of the above, you’ll be able to do more than just offer your customers a rich, rewarding experience at any and all touch points on their journey. You’ll have the CX structure you need to transform your business in all the right ways, both guaranteeing a new level of scalability and flexibility as you grow and turning customers into passionate advocates for your brand at the exact same time.

With unique quality and training services that can be custom built to meet your needs, you finally have access to one of the best opportunities to position your brand for success over the next decade and beyond.

If you’d like to find out more information about our customer experience support services, or if you have any additional questions you’d like to see answered, please don’t delay – contact Goodbay Technologies today.