Intelligent Customer Support Outsourcing
Goodbay is the smart partner for disruptive companies seeking experts in customer support outsourcing.
Goodbay Solutions
We provide the highest level of quality support for your customers at any scale. Partner with us to improve CSAT, first response times, online reviews and retention.
Latest Thinking
3 Ways to Improve the Gaming Experience & Revenue with Player Support
You need to create the best possible player experience and understand which factors are essential in driving the success of your game and winning big.
Outsourcing for Smaller Companies: Updating Common Misconceptions
Organizations turn to outsourcing for a huge variety of tasks - but there are common misconceptions many managers still believe about it that simply don’t hold water.
Latest Case Studies
Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%
Goodbay delivered strategies to help Zinio boost subscriber retention efforts for all 5000 of their publications, increasing upselling associated with retention from 30% of interactions to 70%.
Reduced First Call Response Time by 35% for abode System Customers
Using their in-depth industry expertise in the connected home IoT space, Goodbay removed all of the backlogs, dramatically reduced response time, and significantly reduced repairs and returns
COVID-19 Update