Intelligent Customer Support Outsourcing
Goodbay is the smart partner for disruptive companies seeking experts in customer support outsourcing.
Goodbay Solutions
We provide the highest level of quality support for your customers at any scale. Partner with us to improve CSAT, first response times, online reviews and retention.
Latest Thinking
5 Ways to Massively Improve Your Mobile Game App Store Rating:
An App Store rating can make or break your game. Publishers think they can’t impact scores–but that’s not true. Learn more about how to improve your ratings.
Outsourcing for Smaller Companies: Updating Common Misconceptions
Organizations turn to outsourcing for a huge variety of tasks - but there are common misconceptions many managers still believe about it that simply don’t hold water.
Latest Case Studies
Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%
Goodbay delivered strategies to help Zinio boost subscriber retention efforts for all 5000 of their publications, increasing upselling associated with retention from 30% of interactions to 70%.
Goodbay BCPs Keep Shutdowns from Shutting Down Service
Goodbay took the COVID 19 challenge head-on to ensure our clients thrived through this catastrophic event, offering a Business Continuity Plan that maintained the highest standards of service.
COVID-19 Update