Intelligent Customer Support Outsourcing
Goodbay is the smart partner for disruptive companies seeking experts in customer support outsourcing.
Goodbay Solutions
We provide the highest level of quality support for your customers at any scale. Partner with us to improve CSAT, first response times, online reviews and retention. Rely on our secure support services across a global footprint: Offshore, Onshore, Nearshore, Work-from-Home.
Latest Thinking
5 Ways To Deliver Premium Customer Service to Your VIP Players
It takes effort to turn a non-paying customer into a lucrative, revenue-driving player. Here are 5 ways to manage your VIPs to ensure this happens.
How to Effectively Prepare Customer Service Operations for Peak Season
Peak periods like Cyber Monday can produce a flood of consumers & calls to your customer service center. The key to successfully surviving is planning.
Latest Case Studies
Smarthome.com Makes a Smart Support Play with Goodbay
Goodbay established baseline customer service metrics and launched an active dissatisfied customer re-engagement program. This ultimately delivered 98% CSAT scores.
Goodbay BCPs Keep Shutdowns from Shutting Down Service
Goodbay took the COVID 19 challenge head-on to ensure our clients thrived through this catastrophic event, offering a Business Continuity Plan that maintained the highest standards of service.
COVID-19 Update