Intelligent Customer Support Outsourcing
Goodbay is the smart partner for disruptive companies seeking experts in customer support outsourcing.
Goodbay Solutions
We provide the highest level of quality support for your customers at any scale. Partner with us to improve CSAT, first response times, online reviews and retention.
Latest Thinking
5 Mistakes to Avoid with a Low-Cost Outsourced Provider
A low price is sometimes too good to be true – especially when you’re negotiating deals for complex products like business process outsourcing (BPO) services.
Infographic: 5 Ways to Massively Improve Your Mobile Game App Store Rating:
We all know that an App Store rating can make or break your game. Publishers think they can’t impact or
change scores – but that’s not true.
Latest Case Studies
Smarthome.com Makes a Smart Support Play with Goodbay
Goodbay established baseline customer service metrics and launched an active dissatisfied customer re-engagement program. This ultimately delivered 98% CSAT scores.
Goodbay BCPs Keep Shutdowns from Shutting Down Service
Goodbay took the COVID 19 challenge head-on to ensure our clients thrived through this catastrophic event, offering a Business Continuity Plan that maintained the highest standards of service.
COVID-19 Update