Customer support is a critical function that all companies need to get right, no matter how tenured. For over 20 years, Goodbay has provided outsourced support services to some of the most recognizable brands in the world. From mobile gaming startups to established electronics powerhouses to emerging crypto companies, we work with the industry leaders of tomorrow. As consumer expectations evolve, providing a truly omnichannel customer experience (CX) across web, chat, email, app, social, and review touchpoints requires an always-on connection point – any time, any channel. Omnichannel support delivery can be complex; you’ll need a digital toolkit and applied experience to execute well. Goodbay’s dedicated support staff dynamically engages with customers with no boundaries, digital or physical.
Our scalable and data-driven outsourced customer support model grows as quickly as your business does.
Experienced agents, intelligent engagement, and proactive customer care are all active ingredients in our VIP Support model.
Technical support has advanced tremendously over the last decade. It’s not just about troubleshooting simple PC issues anymore.
Online communities can strengthen your brand reputation but only when they’re managed properly.
Back office transformation is a hot topic these days – functions like operations, application processing, and risk are vital to your success.
Goodbay helps companies support customers across the globe in any language.
Positive customer experiences are the foundation of your company’s brand. However, many support departments have high staff turnover or are outgrowing their current budget. With Goodbay, you always have the right frontline support staff in place to answer customer questions quickly, efficiently, and effortlessly.
- Higher Customer Satisfaction (CSAT)
- Improved First Contact Resolution (FCR)
- Increased Customer Lifetime Value (LTV)
- Improved Customer Retention
- Personalized Customer Experience (CX)
- Improved ‘Star’ Ratings & Reviews
- Partner Collaboration & Experience
- Best Practice Innovations