


Digital Transformation
Your customers live an always-on lifestyle. We help unlock today’s most innovative digital tools to ensure your support is on the cutting-edge.

Operational Excellence
Goodbay has agents with superior product knowledge, education, and people skills on the other end of the line.

Talent Enablement
At Goodbay, our people come first. We hire critical thinkers and intelligent, empathetic problem solvers, and empower them to use common sense – not just process and protocol.

Quality Assurance
Our quality assurance and testing services are part of our service delivery offering. We perform alpha, beta, pre-production, and post-delivery QA on your customer-facing products and software.

CX Roadmap
We replicate the user experience in numerous platforms and geographies – something that you might not be able to simulate in your own office. Our Testers are extensively trained in understanding game/product design, to differentiate between bugs/glitches and ‘working as intended,’ saving you expensive developer time spent in reviewing incorrect bugs.
Digital Transformation
As you update your products, software, and mobile technology you need to ensure it meets the expectations of your customers. Software and product flaws can cost you significant sums – both on the revenue and customer retention sides. Maintaining quality is essential.
Operational Excellence
Data-driven insights reflect our philosophy for ongoing continuous improvement. We see every email, chat, post, and call as an opportunity to collect information, insights, and suggestions. We aggregate data from all channels and convert that into actionable information to complement your revenue strategies.
Talent Enablement
Our deep bench of highly skilled staff ensures your department can scale rapidly in response to planned, and unplanned, demands. Our on-boarding process includes a deep dive into your historic data. We identify the optimal team size and hours of support, then give you the flexibility to expand coverage beyond what your in-house team can deliver today.
Quality Assurance
With unique quality and training services that can be custom built to meet your needs, you finally have access to one of the best opportunities to position your brand for success over the next decade and beyond. Our quality approach is laser-focused on customer satisfaction (CSAT), first contact resolution (FCR), first response time (FRT), and other key performance indicators.
Multi-Lingual Support
Our native language experts ensure you stay connected with customers no matter where they live. We ensure the same uniform training, quality assurance, and performance management for all staff.