Intelligent Customer Service Solutions
provider for over 17 Years.

Intelligent Customer Service Solutions provider for over 17 Years

We started from humble beginnings and have never taken on capital. We originally focused on consumer electronics support until 2011 when we pivoted to mobile app, gaming and new economy clients. In our 17 years of doing business, we are most proud of 100% of our pilots converting to long term partnerships, many of those over a decade strong!

Founder’s Story

Founder, Sapan Shahani, born in Bombay and raised in Hong Kong, came to the US to study Finance & Entrepreneurship at the Wharton School of the University of Pennsylvania. After a career in strategy consulting, he left to pursue an idea he discovered after reading an article in the Economist that described the world’s best companies moving their support to India.

Since 2002, Goodbay Technologies has grown to over 1,300 people strong based on the formula of treating both our people and our customers well. To this day, Sapan points to this simple reason for his company’s success; as in the words of a longtime client, it’s “because I know you give a damn.”

Our Core Values & Culture

At Goodbay, we go the extra mile in order to ensure your customers are receiving the service they deserve, so we ensure our team is treated with the highest standards of care, from the bottom, up. By taking care of our people, they have the tools and motivation to provide you state of the art customer service and management consultancy solutions.

Humility and Respect

There is no ego in our work culture.


We solve problems and make smarter decisions together.


We work with smart people and that makes a difference.

Can Do Attitude

We are flexible in accommodating the needs and demands of our clients.

Opportunity Based On Merit

We opt for talent over tenure and recognize achievements.

We Do What We Say

We get it done with attention to detail.