Business intelligence puts data into action by taking information directly from the customer and using insights to improve business performance. Stronger customer insights enhance profitability by driving better strategic decisions, faster product enhancements and more dynamic promotional campaigns.
That’s why we integrate advanced analytics and business intelligence services into our standard delivery model. With solutions custom-built to every need, we do more than just meet your increasing demands for richer insights – we ensure you make the right decision at the right time to the right customer.
Deep dives into root causes of customer questions is in our DNA. And we don’t stop at support. We love uncovering product fixes and policy tweaks.
Reporting & Analytics
We use data to continually re-imagine support strategies. We view every call, chat and email as an opportunity to collect information and ideas.
We’re expert in optimizing CRM tools like Zendesk, Helpshift, Salesforce and Oracle.
Partnering with Goodbay is the smart decision
Here is a subset of what you get:
- SLA and KPI benchmarking
- A/B content testing
- Quality Assurance (QA) scoring
- CSAT and Voice of Customer (VoC)
- DSAT analysis and root-cause insights
- Key driver analysis
- Workforce management (WFM) analytics
- CRM setup and configuration
- Custom CRM reporting via API
To find out more about our analytics and BI services, contact us today.