Business Intelligence

Actionable Insights to Make the Right Decision at the Right Time

As new organizations enter your market, building and maintaining a genuine competitive advantage has never been more important. But it isn’t enough to think outside the box – you need to live there, offering services and value that customers can’t find anywhere else.

That’s why we integrated advanced analytics and business intelligence services into our standard delivery model.  With solutions custom-built to your every need, we’ll do more than just meet your increasing demands for richer insights – we ensure you make the right decision at the right time to the right customer.

Our Solutions

Partnering with Goodbay Technologies for data-driven insights is the smart decision

With Goodbay, you’ll have access to a passionate team of professionals that specializes in the types of customer experience (CX) strategies that fit your company, your culture and your audience. We won’t just help you earn more customers – we’ll help you keep them.

Our proven model will give you more insight into how your CX and products/services are performing, not less. Clients tell us they get far more business intelligence (BI) than their in-house team or other solutions provider.  Advanced analytics and data-driven insights are included as part of our service delivery – there’s no extra fee. We want to make continuous improvements to customer experience and your product offering alike. Here are just a few things you can expect:

  • CRM setup and configuration
  • Custom CRM reporting via API
  • SLA and KPI benchmarking
  • A/B content testing 
  • Quality Assurance (QA) scoring
  • CSAT and Voice of Customer (VoC)
  • Workforce management (WFM) analytics

You’ll enhance customer satisfaction while managing performance, processes and costs, exactly the way you’ve always wanted.

To find out more about our analytics and BI services, or to get answers to other critical questions, please contact Goodbay Technologies today.