Growth Strategy

Re-Imagine Customer Support

Goodbay empowers your business to continually re-imagine customer support. We deliver reports and data-driven recommendations to reduce incoming calls or email tickets, and to drive user engagement. We also analyze product features to see what is liked or disliked by your user community.

Decades of Experience

Data-driven insights reflect our philosophy for ongoing continuous improvement. We see every email, chat and call with customers as an opportunity to collect information, feedback and suggestions. We aggregate data from all channels and convert that into actionable information to drive your business strategies.

Customer Satisfaction & Sentiment

Customers have many ways of sharing their opinion about your company. We collect customer feedback across all touchpoints, including the simplest statement embedded in an email or chat. We analyze satisfaction surveys for comments and insights, and can even re-engage with dissatisfied customers to probe deeper. We collate everything, summarize into meaningful intelligence and tell you the “so what.”

We don’t stop at capturing customer satisfaction scores. We take it a step further by also gathering insights on customer location, lifetime value and social influence status. We believe that multi-dimensional reporting tells a narrative that’s more intelligent and more empowering to your business.

Best Practice Guidance

We constantly explore and test new ways of optimizing customer support. Every day new tools and technology are introduced that may improve costs or drive efficiencies into your business. We’re an independent and highly knowledgeable advisor that offers ideas to continually finetune your customer support methodology.

To discuss a potential outsourcing partnership, call us at 1-800-538-6345.