Featured Case Studies

See how we help our clients achieve success

Digital Subscription Services: Zinio

Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%

Media & Entertainment: Entercom

Entercom Case Study

Entercom’s CSAT Scores Soar to Sky-High Levels: 99%

Console Gaming: Steam Game

Steam Gaming Case

Championing a STEAM Record Breaker

Mobile Game: Augmented Reality

A Monumental Improvement in Customer Service for Gaming Frontrunner

Consumer Electronics and IoT: abode

abode Case Study

Reduced First Call Response Time by 35% for abode System Customers

Consumer Electronics and IoT: EZVIZ

EZVIZ Case Study

Team Consolidation Massively Improves First Call Resolution

Business Continuity Planning

Goodbay BCPs Keep Shutdowns from Shutting Down Service