Featured Case Studies

BCP Planning

Goodbay BCPs Keep Shutdowns from Shutting Down Service

Premium Cable and Satellite Television Channel

Goodbay Provides Epic Support for Content Powerhouse

Digital Subscription Services: Zinio

Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%

Media & Entertainment: Entercom

Entercom’s CSAT Scores Soar to Sky-High Levels: 99%

Console Gaming: Steam Game

Championing a STEAM Record Breaker

Mobile Game: Augmented Reality

A Monumental Improvement in Customer Service for Gaming Frontrunner

Consumer Electronics and IoT: abode

Reduced First Call Response Time by 35% for abode System Customers

Consumer Electronics and IoT: EZVIZ

Team Consolidation Massively Improves First Call Resolution

eCommerce: smarthome.com

Smarthome.com Makes a Smart Support Play with Goodbay