Featured Case Studies

See how we help our clients achieve success

BCP Planning

Goodbay BCPs Keep Shutdowns from Shutting Down Service

Premium Cable and Satellite Television Channel

Goodbay Provides Epic Support for Content Powerhouse

Digital Subscription Services: Zinio

Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%

Media & Entertainment: Entercom

Entercom Case Study

Entercom’s CSAT Scores Soar to Sky-High Levels: 99%

Console Gaming: Steam Game

Steam Gaming Case

Championing a STEAM Record Breaker

Mobile Game: Augmented Reality

A Monumental Improvement in Customer Service for Gaming Frontrunner

Consumer Electronics and IoT: abode

abode Case Study

Reduced First Call Response Time by 35% for abode System Customers

Consumer Electronics and IoT: EZVIZ

EZVIZ Case Study

Team Consolidation Massively Improves First Call Resolution

eCommerce: smarthome.com

smarthome Case study

Smarthome.com Makes a Smart Support Play with Goodbay