Score Big With An Analytics-Driven Support Strategy
Lite Paper | Business Intelligence
Infusing analytics and business intelligence (BI) capabilities into your customer support strategy can help you:
- Improved resolution times, ticket backlogs and negative reviews.
- Recruited technically-skilled agents trained to address specific concerns.
- Boosted First Response Time by 35% within 30 days.
- Migrated phone, chat and email support from a previous provider.
- Expanded support coverage to 24/7.
To learn how an analytics-driven support strategy can allow everyone involved in the business to hear – and learn from – customer data gathered by frontline agents, download now.