The global market for outsourced services is expected to reach $261.9 billion in 2022. But some companies, especially startups and small businesses, are reluctant to contract with outside professionals for things like customer support. In fact, many still believe it’s more advantageous – and less costly – to build an internal customer support function from scratch. Unfortunately, these companies haven’t kept up with current thinking.

This lite paper corrects common misconceptions about outsourcing including:

• All companies benefit from outsourcing, no matter how small.
• Outsourcing eliminates many overhead costs and operating expenses.
• Great outsourcers embrace your technology and business processes.
• Most will tailor their approach to your business objectives.