Smarter Hiring + Data Analytics =
Intelligent Customer Support 

Smarter Hiring + Data Analytics = Intelligent Customer Support

A Smarter Partner

Applying Intelligence

Our people aren’t hired to follow a script. We hire critical thinkers and intelligent, empathetic problem solvers, and empower them to use common sense – not just process and protocol.

We Get You

We believe it’s our job to understand your company and your customers to the core. We aren’t just memorizing manuals and product specifications. We’re using your technology, playing the games, using the apps and integrating the services into our daily lives – that way we come to know your company, inside and out.

Ready For Anything

We offer voice, email, live chat and social media support. We do customer service, inbound sales, and technical support. We stay nimble to accommodate ebbs and flows in ticket volume for 24/7 support.

Our People Come First

Pedigree

80% of our team is college-educated; 10% have master’s degrees.

Unparalleled Training

All of our team members go through a rigorous interview process before graduating from our demanding training and unequalled certification process.

State-Of-The-Art Facilities

We have invested substantial time and effort to develop an office that excites, inspires, and brings out the best in our employees.

Unparalleled Amenities

24/7 shuttle service to and from work; gourmet, chef-prepared meals; the latest in technology; and a vibrant corporate culture.

Capabilities To Support Scale

Capabilities To Support Scale

From Startup To Unicorn

We have a passion for helping startups grow their way to success. We started small ourselves, so we know how important it is to have a dependable, flexible partner as you grow. So, when your small business turns into an international phenomenon, we’ll be there at every step along the way to help you scale.

Flexibility

We are more than flexible. We can scale and descale quickly without compromising our team’s intimate knowledge of your product and business.

A Consultative Approach

A Consultative Approach

Part Call Center, Part Management Consultancy

We constantly try to stay one step ahead, ideating and asking the “so what?” questions.

Data Leads The Way

Our data-oriented, consultative management team deploys comprehensive analytics throughout the customer journey in order to help you make meaningful business decisions about strategy, profitability, bug fixes, and more.