This refers to any type of IT system that both stores and is capable of retrieving knowledge on the core functions of a business. These are often used not only to improve collaboration and communication, but also to mine data for insights that may have otherwise gone undiscovered had such a system not been in place. At Goodbay, our knowledge management system is used to continuously train and test our agents by pushing client updates and keeping our agent 100% certified and up to speed to support our clients ever changing products and services.
