This is a system used to track defects within a particular piece of software or service so that they can be fixed before they have a chance to negatively affect the lives of end users. At Goodbay, our Bug Tracker is used by our agents to recreate and escalate bugs to clients in-house development, R&D and Engineering teams. This in turn enables our clients team to fix bugs faster and enables our agents to reply with fixes such as app updates, firmware updates, etc
