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  1. 7 Benefits of Outsourcing Customer Service

    Goodbay Technologies

    Customer service is an essential part of doing business today, and can be one of the quickest ways to either gain or lose customers. When done right, a first-time customer quickly becomes a repeat customer. When done wrong, an otherwise loyal customer can be lost forever. To improve customer service, many companies are finding that […]

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  2. Getting a Piece of Business Process Outsourcing

    Goodbay Technologies

    The international marketplace is consistently evolving, merging globalization and technology to create new opportunities in innovation. Business Process Outsourcing (BPO) in the omni-channel era provides a way for companies to interact with customers across traditional channels such as email, live chat and telephone, with BPO partners expanding customer interaction with non-traditional channels. What are these […]

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