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Latest News

  1. Agent Certification Program = Products Experts & Brand Ambassadors

    Goodbay Technologies

    At Goodbay Technologies, we always strive to be more than just another solutions provider for your organization. Yes, we want to make sure that your call center always has the people necessary to create better and more fulfilling service experiences for your customers. But we also want to offer a fair bit more than that, […]

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  2. Part Call Center, Part Management Consultant

    Goodbay Technologies

    At Goodbay Technologies, we always strive to go above and beyond the call of duties when it comes to our outsourced customer support services. You need more than just someone to answer customer questions and address customer concerns. You need champions of the larger customer experience and you need them right away. By acting as […]

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  3. AI vs. Humans: What Does the Future of the Call Center Actually Look Like?

    Goodbay Technologies

    To say that there’s a lot of hype surrounding the rise of artificial intelligence (AI), at this point, might be something of an understatement. According to a study recently conducted by Stanford University, the total number of active startups operating in the AI space has increased by a massive 1400% since 2000. Adobe estimates that […]

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  4. How to Evaluate a Call Center: Why Consulting and Data Analytics Are Your Two Most Powerful Weapons

    Goodbay Technologies

    According to one recent study, there are approximately 60,850 call centers with ten seats or more located within North America alone.This represents 3.3 million agent positions in an industry that, according to Gartner, is valued at about $28 billion. Of that number, BPO Companies – those that operate in both an inbound and an outbound […]

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  5. How to Get The Most out of Your Outsourced Customer Services Provider

    Goodbay Technologies

    Although managed services growth is steady, as customer support outsourcing matures, the prevalence for working with the lowest cost customer support provider is diminishing. Developing a strategic partnership with your outsourced customer service provider is key, as there is truth in the old adage – you get what you pay for. Today’s customers are sharp […]

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  6. 7 Benefits of Outsourcing Customer Service

    Goodbay Technologies

    Customer service is an essential part of doing business today, and can be one of the quickest ways to either gain or lose customers. When done right, a first-time customer quickly becomes a repeat customer. When done wrong, an otherwise loyal customer can be lost forever. To improve customer service, many companies are finding that […]

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  7. Getting a Piece of Business Process Outsourcing

    Goodbay Technologies

    The international marketplace is consistently evolving, merging globalization and technology to create new opportunities in innovation. Business Process Outsourcing (BPO) in the omni-channel era provides a way for companies to interact with customers across traditional channels such as email, live chat and telephone, with BPO partners expanding customer interaction with non-traditional channels. What are these […]

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