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  1. The Goodbay Technologies Company Culture

    Goodbay Technologies

    Because an Investment in Your People is an Investment in the Future of Your Business.            It doesn’t matter what type of business you’re running or even what industry you’re operating in – one of the major contributing factors to your success is and will always be the people that you surround yourself with. […]

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  2. Goodbay Technologies: What Does the On-Boarding Process Actually Look Like?

    Goodbay Technologies

    You’re signed a service agreement and you’re ready to get started with your brand new Outsourced BPO provider. Now, what happens? First off, congratulations are in order – you made it! It certainly wasn’t an easy process to get to this point, but the RFP phase is finally over. Your decision-making committee has selected an […]

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  3. Hiring Intelligently: If You Can Find the Best People, You Can Build the Best Business

    Goodbay Technologies

    Any entrepreneur or business owner will tell you that hiring is tough – this is true whether you’ve just started your first business or your fifth. In a lot of ways, hiring the wrong person to fill a position is actually worse than not hiring anybody at all. For starters, the wrong hire will hurt […]

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  4. Building Your Quality Assurance Program: Breaking Things Down

    Goodbay Technologies

    Although the term “Quality Assurance” may bring with it some fairly sophisticated and far-reaching implications, the concept at the heart of it couldn’t be more straightforward. It simply refers to “an ongoing testing and/or evaluation activity that ultimately provides valuable insights into both the compliance and effectiveness of direct customer and business interactions.” It’s a […]

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    “Building Your Quality Assurance Program: Breaking Things Down” is locked Building Your Quality Assurance Program: Breaking Things Down
  5. The Importance of Big Data: Meet Your New Competitive Advantage for the 21st Century

    Goodbay Technologies

    Over the last decade, in particular there has been an enormous level of disruption taking place across the contact center industry. Those who are still holding onto the “tried but true” best practices of an era that has long since ended are rightfully scared. Any change brings with it an incredible amount of uncertainty, and […]

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    The Importance of Big Data: Meet Your New Competitive Advantage for the 21st Century
  6. Balancing Technology and Automation with Live Agents: Here’s What You Need to Know

    Goodbay Technologies

    To say that the technological landscape has shifted enormously over the last decade or so is, at this point, probably a bit of an understatement. Even when you think about how far we’ve come since 2007, when Steve Jobs first introduced the iPhone to the world, it’s incredible. Who would have thought that one day, […]

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    Balancing Technology and Automation with Live Agents: Here’s What You Need to Know
  7. What You Need to Know About the Modern Approach to Data Security and Protection

    Goodbay Technologies

    According to one recent study, a massive 60% of all small businesses permanently close their doors within just six months of a cyber attack taking place. When you also consider the fact that the vast majority of these types of attacks actually target small businesses in the first place, it’s easy to understand why this […]

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  8. How the Futures of Artificial Intelligence and the Customer Experience Intersect

    Goodbay Technologies

    These days, customer experience isn’t just important – it’s essential to everything that you’re doing as a brand. It’s the cornerstone upon which your competitive advantage will be built, even in the must cutthroat of industries. According to one recent study, a massive 67% of customers say that they’d be willing to pay more for […]

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  9. The Common Misconceptions About Outsourcing: Getting to the Facts

    Goodbay Technologies

    According to one recent study, the global market size of outsourced services across all industries is currently sitting at somewhere in the neighborhood of $85.6 billion. That’s a massive amount of money for something that is, within the context of the fast-paced evolution of modern technology, still a relatively “young” concept. Organizations of all types […]

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  10. Omnichannel Support: What It Is, Why It Matters and Why You NEED to Care

    Goodbay Technologies

    In an era that has long since ended, if one of your customers had a question or a problem with their service and needed to get into contact with someone, they essentially had one option through which to do it: They picked up the phone and hoped for the best. Then came email, which was […]

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