Technical Support Outsourcing
Create a superior customer experience with unbeatable tech support
Your customers are going to run into the occasional problem – there’s really no avoiding that simple fact of life. But what you can control is how you respond to those situations. You have the opportunity to take a small problem and turn it into an exceptional experience for your customers… or to make it an even larger issue by dropping the proverbial ball at the worst possible time.
At Goodbay Technologies, all of our tech support services are designed to make sure that you’re dealing with a situation that looks more like the former instead of the latter every single day. Whether you’re talking about pre-sales, post-sales, out-of-warranty support or something else entirely, we have the tools, the expertise and the passion needed to guarantee positive customer experiences – no matter what.
Connectivity Support Outsourcing
Harnessing the “Smart” in Smart Devices
Level 1-3 Technical Support Outsourcing
Tiered Technical Support with Scalability
Guiding Your Customers Towards Success
Help Desk Outsourcing
Hardware and Software Troubleshooting
Return Merchandise Outsourcing
RMA Management & Processing
Since our inception, our full 360 degree understanding of even the most hyper-technical and sophisticated products and electronics have always resulted in accurate and speedy responses to any and all customer needs. We handle all levels and complexity of support with highly skilled and trained agents that well matched to provide the following technical support services:
- Level 1-3 technical support
- 360 degree wireless environment support
- ISP, Router and IoT troubleshooting
- Remote and Share Screen Support
- Mobile and Desktop O/S support
- Installation and Setup Support
- Customer and User Education
- B2B and Pro Installer Support
Technical support doesn’t just stop with your product or service. Our agents are trained to go the extra mile and troubleshoot beyond your products and how they interact with any other technology they integrate with like operating systems, mobile devices, wireless routers, mobile apps and any other consumer hardware and devices you can think of. Here at Goodbay we like to think of our agents as setup and installation experts that can educate your customer so they adopt your technology and evangelize it to their family and friends. Our agents go a long way to educate your customers on your technology so they are less likely to return or request a refund if they face a challenge with setup.
By making an effort to get to know your company, your products and your customers on an intimate level, it puts us in an excellent position to offer the true white glove technical support that your audience deserves. Not only will this go a long way towards reducing issues like product returns and other “dead ends” in the customer journey, but it can also give us valuable insight into why repeat calls are happening – thus allowing you to increase satisfaction and save costs as well.
If you’d like to find out more information about all of our technical support services, or if you’d just like to discuss the specifics of your own situation in a little more detail, please don’t delay – contact Goodbay Technologies today.