Create a rewarding & engaging community for your customers
Your online communities can strengthen your brand and customer loyalty – but only if they’re managed properly. Social media, blogs, forums and chat are all outlets for your brand advocates to share what they love – and dislike – about your company. It can be a source of adoration or venting. Listening and responding to praise, feedback, and negative comments are essential to staying connected and to nurture your base.
At Goodbay, we have built our community management and social support services to do precisely that. Our sophisticated content moderation platforms, advanced social media techniques, and community management efforts ensure you have strong, meaningful connections to your audience 24/7.
Delight Customers in an Engaging and Safe Digital Environment
Social Media Moderation:
Effective social media moderation highlights influential users, addresses emerging customer service issues, and negates the impact of negative content. Our services manage the entire ecosystem of social including Facebook, Twitter, Reddit, and embedded communities.
We leverage the best of what these platforms have to offer, and we reduce their potential downsides. Goodbay offers offensive content moderation, real life threat protection, scam and competitor advertising management and more – all to better protect everything you’ve already worked so hard to build.
User Generated Content (UGC):
User Generated Content is a powerful engagement tool – and we manage the entire gamut of UCG: Q&A forums in your FAQ pages, videos, photos, avatars, screen names and much more. We reduce all the risks associated with it such as intellectual property, privacy, harassment, and false statements. We create communities that are safe and respectful for everyone.
To discuss a potential outsourcing partnership, call us at 1-800-538-6345.
Our Community Management Services
Ultimately, community management is all about keeping your customers happy and engaged and at Goodbay Technologies, we accomplish this in a couple of different ways:
- First, we sit down and come up with the right communication strategy that falls in line with not only what you’re trying to accomplish as a business, but what your users actually want to see from you.
- We offer content moderation and crowd control in an attempt to make sure that the online discussion is always focused and moving forward.
- Our social media management services allow you to leverage the best that sites like Facebook and Twitter have to offer, with as few of the potential downsides as possible.
- You community may be most vocal on your App Store reviews, or Product Review pages at your retail partners. We engage with your customers there too.
- Social forums like Reddit and embedded communities like Discord are also popular channels for your customers to share their experiences. Are you moderating their discussions there? At Goodbay we can do that for you.
- Our larger community management efforts offer offensive content moderation, real life threat protection, scam and competitor advertising management and more – all to better protect everything you’ve already worked so hard to build.
If you’d like to find out more information about our holistic approach to community management, or if you have any additional questions that you’d like to see answered, please don’t delay – contact Goodbay Technologies today.