Workforce Management Consulting
Empower Your Staff to Beat Any Challenge
Ensure your project is correctly staffed with the headcount, hours of coverage, and channels of support that you require. Don’t disappoint a customer with a delayed chat, email or call.
Goodbay keeps a deep bench of highly skilled staff that will help your department scale rapidly in response to planned and unexpected demands. We partner with you to predict and prepare for future spikes and to right-size your workforce.
Predictive Staff Assessments
Our on-boarding process includes a deep dive into your historic data. We assess what’s the best team size and hours of support for your organization – at the times you need it. We give you the flexibility to expand coverage beyond what your in-house team can deliver today.
Goodbay collaborates with your sales, marketing, and product development teams to prepare for any surges or seasonality. Don’t worry about escalations in demand around Black Friday, holiday seasons or critical product launches – we have you covered.
Support Channel Assessments
Phone, Live Chat, Email, Self-Support or Social Media are all tools you can leverage to support your customers. We create cost and benefit analysis with WFM modeling for each of these platforms to help decide where valuable agent time should be spent.
To discuss a potential outsourcing partnership, call us at 866-766-4404.