BPO Consulting

The Actionable Insight You Need to Make the Right Decisions at Exactly the Right Time

As new organizations enter into your market with each passing day, building and maintaining a genuine competitive advantage for yourself has never been more important than it is right now. But it isn’t just enough to think outside the box – you need to live there, offering the types of services and raw value that your customers literally won’t be able to find anywhere else.

That, in essence, is what our consulting and data analytics services at Goodbay Technologies are designed to allow you to do. With solutions that can be custom built to your every need, we’ll do more than just meet your increasing demands for richer analytics, more thorough documentation, advanced reporting and ongoing knowledge management. We’ll make sure you have access to all the data you need to finally make the right decisions at exactly the right moment in the fastest way possible.

Our Solutions

When you partner with Goodbay Technologies for all of your consulting needs, you’ll have access to a passionate team of professionals who specialize in the types of Customer Experience (CX) strategies that fit your company, your culture and your audience like a glove. We won’t just help you earn the attention of more customers than ever before – we’ll help you keep that attention, too.

Working with Goodbay will give you greater insight as to how your customer experience and products/services are performing, not less. Clients tell us that they receive far greater business intelligence (BI) than their in-house team or with any other solutions provider can provide.  The advanced reporting, data and analytics we provide is included as a part of our service enables our clients to make continuous improvements to customer experience and their offering. Here is just a sample of what we are providing:

  • Customer Experience maturity index
  • CRM reporting setup and configuration
  • Customized CRM reporting via API
  • SLA and KPI benchmarking
  • Support Content A-B testing reports
  • Quality Assurance (QA) score
  • Customer Satisfaction (CSAT) and Voice of Customer (VoC)
  • Workforce management (WFM) analytics
  • And much, much more.

In the end, you’ll be able to enhance customer satisfaction while managing performance, processes and costs, all at the same time, exactly the way you’ve always wanted.

To find out more information about all of our consulting and data analytics services, or to get answers to any other critical questions you may have, please don’t delay – contact Goodbay Technologies today.