To Bot or Not to Bot: 3 Tips for Getting It Right
70% of customer interactions will use emerging technologies like chatbots, machine learning…
3 Ways to Improve Your Bottom Line with Player Support
Gaming companies want players to have fun. But many don’t know they…
7 Tips to Hear the Voice of Your Customer
More than 9 in 10 companies plan to invest in customer feedback…
3 Tips for Creating a Digital First Strategy
Nearly 8 in 10 businesses will invest in digital experience technology in…
Digital Journeys Re-imagined: The Role of Customer Support
In 2021 digital support interactions are projected to increase by 40%, according…
5 Ways that Automation Powers Better CX
For businesses, customer experience isn’t just important; it’s the cornerstone on which…
3 Ways to Go Below the Surface with BI and Analytics
When it comes to analytics, things can get complicated quickly. In a…
5 Powerful Ways to Improve Customer Service with Business Insights
We live in a data-driven age where brands want insights, especially customer-related…
5 Ways To Deliver Premium Customer Service to Your VIP Players
On average, 95% of gamers are non-paying. Of the 5% who do…
5 Reasons Outsourcing Is a Competitive Strength
Almost every business understands the value of delivering top-notch customer care in…
5 Ways to Massively Improve Your Mobile Game App Store Rating
We all know that an App Store rating can make or break…
5 Mistakes to Avoid with a Low-Cost Outsourced Provider
Every business wants to secure a low price when it comes to…