5 Ways to Keep Support Agents Happy
Many contact centers struggle with high agent attrition rates. Harvard Business Review…
The 5 Do’s and Dont’s of Customer Support
Half of consumers will start doing business with one of your competitors after…
5 Reasons Support Starts on Your Website
Did you know that customers develop a first impression of your website…
The Good & Bad of Chatbots
Approximately two-thirds (69%) of consumers prefer dealing with chatbots when they need customer support…
Top Support Trends to Watch in 2022
As many as 90% of Americans consider customer support quality when deciding…
5 Digital Updates for Customer Support Agents
Consumer acceptance of bot-driven support is rising with as many as 42% interested in…
3 Reasons Outsourcing Customer Support Gives a Competitive Edge
From 2015-2020, the global market for outsourced customer experience services grew from…
7 Ways to Ensure You’re Ready for Peak Season
Holiday sales are projected to grow by at least 7% this upcoming peak season,…
F2P to Paying: Player Analytics Is the Secret to More Spending
Up to 75% of total gaming revenue comes from in-game purchases, according…
What’s All the Hype about Hyper-Personalization?
Up to 75% of consumers are more likely to buy again from a company…
F2P to Paying: Boosting Conversions with Player Support
The global mobile gaming market is projected to generate $90.7 billion in…
Is Big Data Dead? Not If You’re in Customer Support
Experts predict a 180% increase in the amount of data consumed globally…
