How to Effectively Prepare Customer Service Operations for Peak Season
Seasonality can drive monumental amounts of revenue: Back to school & Black…
3 Reasons Small Companies Need Business Intelligence
The worldwide business intelligence (BI) market will have an estimated value of more…
3 Reasons to Measure Customer Satisfaction
When a customer receives great service, nearly four out of five (78%) will do…
5 Ways to Build Out Your Customer Support Team
Three in four customers (75%) prefer to interact with human customer support staff…
5 Metrics that Matter Most in Outsourced Support
A 2021 survey, 80% of respondents turned to outsourcing to improve efficiency, business growth,…
4 Pitfalls to Avoid with Overseas Outsourcing
Nearly half (46%) of businesses say outsourcing allows them to access skillsets not…
3 Strategies to Grow Your Business Quickly
According to Oberlo, 52% of small companies struggle to find qualified employees to fuel…
5 Ways that Customer and Employee Experiences Intersect
According to a recent IDC survey, 85% of respondents advised that higher staff engagement…
4 Reasons Why Omnichannel Support Is a Must
According to data gathered by Business 2 Community, 90% of consumers want an omnichannel…
5 Ways to Empower Chatbots with Business Intelligence
The 2021 business intelligence (BI) industry generated approximately $22.8 billion in revenue, according…
3 Ways to Resolve Issues without Escalation
Nearly 8 in 10 customers will forgive an organization for making a…
3 Ways to Use Hidden Data for Customer Support
According to a 2021 report, 82% of respondents stated their organization is trying to…
