Digital Media and Entertainment
Partnering with Worldwide Media & Entertainment Brands
The largest Hollywood and global media names use Goodbay to support their brands to:
- Service digital and streaming media subscribers (SVOD)
- Engage interactive and mobile gaming studios’ players
- Assist audio streaming listeners
- Enable digital media and publications’ readers
- Troubleshoot apps and smart devices
Simply put no matter how you read, watch, listen or play with your favorite Movie and TV Stars, it is likely Goodbay is supporting you!
Film and TV studios have spent decades building their brands and identifies for their valuable characters, TV shows, and movie franchises. Goodbay specializes our training for each of our clients to uphold these brands and we’re renowned for supporting globally adored TV and movie franchises.
Goodbay knows that a monthly membership fee for streaming and digital content is precious. The smallest gap in support risks customer churn and a loss in revenue. We’ve put our reputation on the line to ensure positive customer sentiment after every support interaction. We’ve worked with major brands to improve their customer retention by more than 60%!
Media and entertainment products integrate in a wide range of devices and platforms including ROKU, Amazon Fire, Hulu, Alexa, Apple, and Google. We support the devices and the apps your customers use to tap into your media content. Anything preventing your users from enjoying the media they paid for…we’ll resolve!
To discuss a potential outsourcing partnership, call us at 866-766-4404.
Featured Case Studies
Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%
Entercom – Radio.com