Streaming Audio & Video

No matter how you read, watch, listen or play your favorite movie and TV shows – it’s likely Goodbay is supporting you.

Subscription Services

We know that a monthly fee for streaming and digital content is precious. The smallest gap in customer experience risks churn and revenue. We’ve put our reputation on the line to ensure positive customer sentiment after every support interaction. We’ve worked with major brands to improve their customer retention by more than 60% and deliver first contact resolution rates of 90%.

Brand Ambassadors

Film and TV studios have spent decades building brands for character identities, TV shows and movie franchises. We specialize our training for each organization to uphold your brand standards, and are renowned for supporting globally-adored TV and movie entertainment.

Device Support

Digital media and entertainment products integrate into a wide range of devices and platforms including ROKU, Amazon Fire, Hulu, Alexa, Apple and Google. We support the devices and the apps your customers use to tap into your media content. Anything preventing your users from enjoying the media they paid for we’ll resolve quickly and completely.

Partnering with Leaders

The largest global media names use Goodbay to support their brands to:

  • Service digital and streaming media subscribers (SVOD)
  • Engage interactive and mobile gaming studios’ players
  • Assist audio streaming listeners
  • Enable digital media and publications’ readers
  • Troubleshoot apps and smart devices
Zinio company logo
Radio.com company logo
Epix company logo
It has been an absolute pleasure to work with Goodbay this past year. They’ve exceeded our CSAT targets our entire relationship. Having staff available 24/7 is critical for us at Radio.Com to ensure our listeners, station managers, and media partners alike are supported whenever they choose to reach us.
Jon Redick
Senior Manager, Entercom / Radio.com, Goodbay Client since 2018

Featured Case Studies

Zinio

Zinio Case Study

Zinio Moves Customer Touchpoints to Digital & Increases CSAT to 95%

Entercom – Radio.com

Entercom Case Study

Entercom’s CSAT Scores Soar to Sky-High Levels: 99%

Premium Cable & Satellite Channel

Premium Streaming Case

Goodbay Provides Epic Support for Content Powerhouse

To discuss a potential outsourcing partnership, call us at 1-800-538-6345.