Skip to content
Goodbay Technologies Logo
  • Solutions
    • Customer Experience
    • Growth Strategy
    • Business Intelligence
  • Industries
    • Gaming
    • Crypto
    • Dating
    • Streaming
    • Electronics
    • Home Surveillance
    • Marketplace
  • About
    • About Goodbay
    • In the News
    • Join Our Team
  • Resources
    • Blog
    • Case Studies
    • Videos
    • Lite Papers
    • Infographics
  • Contact
    Contact

Glossary

A

  • Agent
  • Agent Certification Program
  • Average Handle Time (AHT)

B

  • Back Office Support
  • Bench Staff
  • Bug Tracker
  • Business Process Outsourcing

C

  • Call Center
  • Chat Support
  • Customer Experience (CX)
  • Customer Relationship Management (CRM)
  • Customer Satisfaction Rating (CSAT)
  • Customer Service

D

  • Data Analytics
  • Data Entry

E

  • Email Support

F

  • First Contact Resolution Rate

I

  • In-App Support

K

  • Knowledge Management System (KMS)

M

  • Moderation
  • Multi-channel Support

O

  • Offshore Outsourcing
  • Omni-channel Support
  • Operations Director
  • Operations Manager

P

  • PCI Compliance

Q

  • Quality Assurance (QA)
  • Quality Assurance Team (QA)

R

  • Resolution Time

S

  • Service Level Agreement (SLA)
  • Shift
  • Social Media Support
  • Support Channel
  • Support Ticket

T

  • Talent Acquisition
  • Team Leader (TL)
  • Transport

V

  • Voice Support

W

  • Workforce Management

Let’s figure out how we can support your needs together.

1-800-538-6345 LinkedIn Twitter
Meet With Us
Let figure out how we can support your needs
Phone
Contact Us
Phone-alt Linkedin Twitter
800-538-6345
© Goodbay Technologies 2023
Privacy Policy | Contact Us | Accessibility