Skip to content
Main Menu
Solutions
Menu Toggle
Customer Experience
Growth Strategy
Business Intelligence
Industries
Menu Toggle
Gaming
Crypto
Dating
Streaming
Electronics
Home Surveillance
Marketplace
About
Menu Toggle
About Goodbay
In the News
Join Our Team
Resources
Menu Toggle
Blog
Case Studies
Videos
Lite Papers
Infographics
Contact
Contact
Glossary
A
Agent
Agent Certification Program
Average Handle Time (AHT)
B
Back Office Support
Bench Staff
Bug Tracker
Business Process Outsourcing
C
Call Center
Chat Support
Customer Experience (CX)
Customer Relationship Management (CRM)
Customer Satisfaction Rating (CSAT)
Customer Service
D
Data Analytics
Data Entry
E
Email Support
F
First Contact Resolution Rate
I
In-App Support
K
Knowledge Management System (KMS)
M
Moderation
Multi-channel Support
O
Offshore Outsourcing
Omni-channel Support
Operations Director
Operations Manager
P
PCI Compliance
Q
Quality Assurance (QA)
Quality Assurance Team (QA)
R
Resolution Time
S
Service Level Agreement (SLA)
Shift
Social Media Support
Support Channel
Support Ticket
T
Talent Acquisition
Team Leader (TL)
Transport
V
Voice Support
W
Workforce Management