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Customer support is a critical function that all companies need to get right, no matter how tenured. For over 20 years, Goodbay has provided outsourced support services to some of the most recognizable brands in the world. From mobile gaming startups to established electronics powerhouses to emerging crypto companies, we work with the industry leaders of tomorrow. As consumer expectations evolve, providing a truly omnichannel customer experience (CX) across web, chat, email, app, social, and review touchpoints requires an always-on connection point – any time, any channel. Omnichannel support delivery can be complex; you’ll need a digital toolkit and applied experience to execute well. Goodbay’s dedicated support staff dynamically engages with customers with no boundaries, digital or physical.
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Omnichannel Support

Our scalable and data-driven outsourced customer support model grows as quickly as your business does.

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VIP Support

Experienced agents, intelligent engagement, and proactive customer care are all active ingredients in our VIP Support model.

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Technical Support

Technical support has advanced tremendously over the last decade. It’s not just about troubleshooting simple PC issues anymore.

Content Moderation

Online communities can strengthen your brand reputation but only when they’re managed properly.

Back Office

Back office transformation is a hot topic these days – functions like operations, application processing, and risk are vital to your success.

Multi-Lingual Support

Goodbay helps companies support customers across the globe in any language.

Positive customer experiences are the foundation of your company’s brand. However, many support departments have high staff turnover or are outgrowing their current budget. With Goodbay, you always have the right frontline support staff in place to answer customer questions quickly, efficiently, and effortlessly.

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  • Higher Customer Satisfaction (CSAT)
  • Improved First Contact Resolution (FCR)
  • Increased Customer Lifetime Value (LTV)
  • Improved Customer Retention
  • Personalized Customer Experience (CX)
  • Improved ‘Star’ Ratings & Reviews
  • Partner Collaboration & Experience
  • Best Practice Innovations

To find out more about our CX services, contact us today.

Omnichannel Support

Highly skilled staff members seamlessly shift across, and between, any channel you need – email, chat, voice, in-app, social, e-store. Unlike other outsources, we hire for talent and train for skill. That way you always have the right person on the other side of each customer interaction. We have the scalability and flexibility to deliver premium service to the most demanding customers.

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VIP Support

We believe it’s our job to understand your company and your customers to the core. We aren’t just memorizing manuals and product specifications. We’re using your technology, downloading your apps, playing your games, and integrating your services into our daily lives – that way we come to know your company, inside and out. We also stay nimble to accommodate ebbs and flows in ticket volume, all day every day.

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Technical Support

Instead, it’s supporting the full spectrum of complex software, apps, and devices that run on smartphones, tablets, laptops, and wearable devices. Our staff knows that technology can be frustrating to many users. That’s why we take the time to educate users on the devices we’re troubleshooting and encourage them to leverage self-help and product education.

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Content Moderation

From social media moderation to user-generated content, we gauge and lead user sentiment across forums, e-stores, and more. User content thrives when we reduce bad actors, build community, and promote trust. We work across diverse channels to ensure you have a unified approach on platforms including peer to peer chats, global discussion posts, FAQs, Reddit sub-pages, Discord, and video communities.

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Back Office

Although hidden from customers, they directly impact expenses, CX, service delivery, and efficiencies. At Goodbay, we focus on managing, and improving, your back office operations. These tailored solutions control costs, accelerate turnaround, improve quality, and optimize operations.

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Multi-Lingual Support

Our native language experts ensure you stay connected with customers no matter where they live. We ensure the same uniform training, quality assurance, and performance management for all staff.

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Let’s figure out how we can support your needs together.

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