Day: June 21, 2022

5 Metrics that Matter Most in Outsourced Support

September 8, 2022

A 2021 survey, 80% of respondents turned to outsourcing to improve efficiency, business growth, and the chance to work with experts. When it comes to support, outsourcing has been one of the most prevalent trends over the last several years. Companies ranging in size from small startups to major enterprises can enhance customer satisfaction (CSAT) by partnering with …

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4 Pitfalls to Avoid with Overseas Outsourcing

October 4, 2022

Nearly half (46%) of businesses say outsourcing allows them to access skillsets not available internally. Another 45% view outsourcing as an effective cost-saving strategy. There’s little doubt the right outsourcing partner can help a business cut costs, improve customer experiences, protect profit margins, and scale services. However, choosing the wrong partner can have unintended consequences. Outsourcers with …

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