Day: June 1, 2022

5 Ways that Customer and Employee Experiences Intersect

September 8, 2022

According to a recent IDC survey, 85% of respondents advised that higher staff engagement and enhanced employee experiences (EX) yield a better customer experience (CX). In addition, 62% of participants stated a direct causal relationship between CX and EX within their organizations. Despite these figures, some businesses still address the experiences of their employees and their customers …

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4 Reasons Why Omnichannel Support Is a Must

October 4, 2022

According to data gathered by Business 2 Community, 90% of consumers want an omnichannel service experience when interacting with companies. Additionally, omnichannel customers typically spend more when compared to single-channel users. Organizations that provide true omnichannel support maximize profitability, enhance the customer experience, and preserve brand reputation. It’s clear that the era of offering customers a single …

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