With us, it’s all about people.
Your people. Our people.
In each support engagement, our people become your people. With consistent global processes and optimized training models, we’re the best at what we do. And our goal is to treat your customers like they’re your favorite people – all day, every day.
We offer voice, email, chat and social media support around the globe. Whether you need work-from-home, offshore, onshore or nearshore, we’ve got you covered.
Propel your success with our versatility and scalability.
Early in the global crisis, our team jumped into high gear to ensure zero service disruption as we moved exclusively to a work-from-home model. Goodbay clients experienced 100% uptime during the transition and many reported it was completely seamless.
Offshore
India | Bangalore
Located in the “Silicone Valley of India,” this modern facility offers an open floor plan and smart classrooms. Over 90% of staff have college degrees in software, engineering and business. Combined with world-class hiring and training practices, this team conducts higher-order work like VIP support, multi-product technical support, product testing, QA and social media management.
Onshore
USA | Austin | Corporate HQ
Situated in the capital of Texas, our Austin personnel enjoy an eclectic live-music scene centered around country, blues and rock. Staff are WFH which enables unlimited flexibility and scalability to match your needs for highly skilled onshore and multi-lingual support.
Offshore
Philippines | Manila
Our Manila offices are located in the heart of Makati, the premiere business district. Each has modern flare and is PCI compliant. This vibrant city provides a deep and experienced pool of employees naturally inclined to please your customers. Each team member excels at customer service, research and back-office support.
Nearshore
Jamaica | Kingston
Our Jamaican services are delivered from Kingston, the country capital located on the southeastern coast of the island. With a population numbering more than one million residents, this geography provides the perfect combination of nearshore native language support with experienced call center staff who excel at Level 1 to Concierge/VIP service.
Work-From-Home
Global Availability
Goodbay’s WFH global delivery environment is proven to offer flexible staffing and nearly limitless access to top talent. Skilled leaders and strong company culture support a WFH BPO model reliant on constant communication, teamwork, and the highest standards of security compliance.
