


Goodbay was built on a simple premise: Deliver world-class outsourced support services that turn customers into brand advocates. Our passion for helping startups grow their way to success is evident in everything we do. Since we began small ourselves, we know how important it is to have a dependable, flexible partner along the growth journey. When your small business turns into an international phenomenon, we’ll be there at every step to help you scale.
“We’re more than a contact center company – we driver higher customer retention and profitability for emerging businesses.”
– Sapan Shahani, Founder & CEO

Our Mission & Values
Goodbay’s purpose is to deliver outstanding support for world-class companies, by building a company of high-quality people in an smart and fun way. We go the extra mile to ensure your customers get the service they deserve. And we always treat our employees with the highest standards of care, from the bottom up. By taking care of our people, we know they’ll take better care of your customers. Our core values are the north star of everything we do.

Core Values

Our
Story
We started from humble beginnings and have never taken on capital. We originally focused on consumer electronics support until 2011 when we pivoted to mobile app, gaming, and new economy clients. In two decades of doing business, we are most proud that 100% of our pilot programs have converted to long-term partnerships.
Our founder, Sapan Shahani, was born in Bombay and raised in Hong Kong. He came to the U.S. to study finance and entrepreneurship at the Wharton School of the University of Pennsylvania. After a career in strategy consulting, he left to pursue an idea he discovered after reading an article in the Economist that described the world’s best companies moving their support to India. Sapan points to this simple reason for the company’s success.
Global Footprint
With us, it’s all about people – your people, our people. In each engagement, our people become your people. With consistent global processes and optimized training models, we’re the best at what we do. And our goal is to treat your customers like they’re our favorite people – all day, every day. We offer email, chat, app, voice, and social support around the globe. Whether you need work-from-home, offshore, onshore, or nearshore, we’ve got you covered.





Work-From-Home: Global Availability
Maintain high CSAT and productivity with our Work-From-Home staffing solutions. Our WFH teams allow you to tap into top talent and flexible staffing 24/7/365. They also provide an extra layer of protection when it comes to business disruptions and other unexpected challenges.
Onshore: USA | Austin | Corporate HQ
Situated in the capital of Texas, our Austin personnel enjoy an eclectic live-music scene centered around country, blues and rock. Staff are WFH which enables unlimited flexibility and scalability to match your needs for highly skilled onshore and multi-lingual support.
Nearshore: Jamaica | Kingston
Our Jamaican services are delivered from Kingston, the country capital located on the southeastern coast of the island. With a population numbering more than one million residents, this geography provides the perfect combination of nearshore native language support with experienced call center staff who excel at Level 1 to Concierge/VIP service.
Offshore: India | Bangalore
Located in the “Silicone Valley of India,” this modern facility offers an open floor plan and smart classrooms. Over 90% of staff have college degrees in software, engineering, and business. Combined with world-class hiring and training practices, this team conducts higher-order work like VIP support, multi-product technical support, product testing, QA and social media management.
Offshore: Philippines | Manila
Our Manila offices are located in the heart of Makati, the premiere business district. Each has modern flare and is PCI compliant. This vibrant city provides a deep and experienced pool of employees naturally inclined to please your customers. Each team member excels at customer service, research, and back-office support.